Privacy Policy
This Privacy Policy describes how Velocity Tech Solutions collects, uses, and discloses your personal information when you use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant state laws.
Data Controller
Velocity Tech Solutions is the data controller responsible for your personal information collected via this service. Our address is 200 West Wacker Drive, Suite 1000, Chicago, Illinois, 60606, USA.
Information We Collect
We collect various types of information in connection with our services:
Personal Information: This includes information you directly provide to us when using our services, such as account registration details (like your name, associated contact details), payment information, transaction details, and communications with us.
Usage Data: We automatically collect information about how you access and use our site and services. This may include your IP address, browser type, operating system, referring URLs, pages viewed, features used, and timing of your activities.
Device Information: We may collect information about the device you use to access our services, including hardware model, operating system and version, unique device identifiers, mobile network information, and information about the device's interaction with our services.
Location Information: Depending on the specific service and your device settings, we may collect information about your precise or approximate location. This information is often necessary for the functionality of transportation-related services.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior and device. This helps us provide, protect, and improve our services, such as remembering your preferences, enabling user login, and understanding usage patterns. You have options to manage your cookie preferences, often through your browser settings.
How We Use Your Information
We use the information we collect for various purposes:
To Provide and Maintain Our Services: This includes processing transactions, developing ride-sharing platform features, managing fleets, implementing dynamic routing, and providing customer support.
To Improve and Develop Our Services: We analyze usage trends and feedback to enhance existing features and create new products and services.
To Communicate with You: We use your contact information to send you service updates, security alerts, and support messages.
For Security and Fraud Prevention: We use information to protect our users and our services from unauthorized access, fraud, and other illegal activities.
For Legal and Compliance Purposes: We may use information to comply with legal obligations, respond to legal processes, and enforce our terms of service.
With Your Consent: We may use your information for other purposes disclosed to you at the time of collection or with your consent.
Legal Basis for Processing (for users in the EU/EEA)
We process your personal data based on the following legal grounds:
Performance of a Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing requested services).
Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax laws).
Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., improving services, security).
Consent: We may process your data based on your explicit consent for specific purposes. You have the right to withdraw your consent at any time.
Data Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
With Service Providers: We share information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analysis, hosting, and customer support. These providers are contractually obligated to protect your data.
For Legal Reasons: We may disclose your information if required by law, legal process, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
In Case of Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information with third parties when we have your consent to do so.
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine retention periods include the nature of the data, the purpose for which it was collected, and legal obligations.
Data Security
We implement technical and organizational measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data.
Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including:
The Right to Access: Request access to the personal information we hold about you.
The Right to Rectification: Request correction of inaccurate or incomplete personal information.
The Right to Erasure: Request the deletion of your personal information under certain conditions.
The Right to Restrict Processing: Request that we restrict the processing of your personal information under certain conditions.
The Right to Data Portability: Request to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
The Right to Object: Object to the processing of your personal information under certain conditions, particularly when processed based on legitimate interests or for direct marketing.
The Right to Withdraw Consent: Withdraw your consent at any time if processing is based on consent.
The Right to Lodge a Complaint: Lodge a complaint with a supervisory authority if you believe our processing of your personal data infringes applicable law.
To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before processing your request.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, you may contact us in writing at:
Velocity Tech Solutions
200 West Wacker Drive, Suite 1000
Chicago, Illinois, 60606
USA